Refund policy
Refunds and Returns
At Convex Golf, we strive to provide the highest quality products and customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return policy subject to the following conditions:
-
Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- The item must be in its original condition, unused, and with all original packaging and accessories.
-
Non-Returnable Items:
- Customized or personalized items are non-returnable unless they are defective or damaged upon arrival.
-
Process for Returns:
- To initiate a return, please contact our customer service team at info@convexgolf.com with your order number and reason for return.
- Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
-
Refunds:
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
-
Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
-
Return rules summary:
- Returns accepted for 30 days
-
Customer provides return shipping
-
10% restocking fee
-
No final sale items
Contact Us If you have any questions about our Refund Policy, please contact us at info@convexgolf.com.
