Shipping policy

Shipping Policy

At Convex Golf, we are committed to delivering your custom putter and other products in a timely and secure manner. Please review our shipping policy below to understand how we handle shipping and delivery.

1. Processing Time

  • Custom Putters: Each Convex putter is meticulously crafted to your specifications. Please allow up to 6 weeks for production and quality assurance before your order is shipped.
  • Other Products: Non-custom items typically ship within 7 business days after your order is placed.
  • You will receive a confirmation email with tracking information once your order has been processed and shipped.

2. Shipping Methods and Costs

  • Domestic Shipping (Within the USA):
    • We offer various shipping options, including standard and expedited shipping, through trusted carriers such as UPS, FedEx, and USPS.
    • Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
  • International Shipping:
    • We ship internationally to select countries. Shipping costs and delivery times vary depending on the destination.
    • Customers are responsible for any customs duties, taxes, or fees that may apply in their country.

3. Delivery Times

  • Domestic Delivery:
    • Standard shipping typically takes 3-7 business days after the order has been shipped.
    • Expedited shipping options are available at checkout for faster delivery.
  • International Delivery:
    • Delivery times vary by destination but generally range from 7-21 business days after the order has been shipped.
  • Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or customs processing times.

4. Shipping Address

  • Please ensure that your shipping address is complete and accurate when placing your order. Convex Golf is not responsible for orders that are lost or delayed due to incorrect or incomplete shipping addresses.

5. Order Tracking

  • Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your package and monitor its delivery status.

6. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. If you have any questions about shipping to your location, please contact our customer service team at [customer service email].

7. Lost or Damaged Shipments

  • In the rare event that your order is lost or damaged during transit, please contact us immediately at [customer service email] or [customer service phone number]. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement item.

8. Changes to Shipping Policy

  • Convex Golf reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and your continued use of our site constitutes acceptance of those changes.

Contact Us If you have any questions or concerns about our shipping policy, please contact us at info@convexgolf.com.